Privacy policy
Social Media Twist Privacy Policy
The Social Media Twist privacy policy explains what data smtwist.com collects, why, who processes it and your rights under Indian law and the DPDP Act.
This privacy policy explains what Social Media Twist (smtwist.com) collects when you read a guide, send a pitch or email us, why we collect it and how you can ask us to delete it. We follow the Digital Personal Data Protection Act, 2023 of India. We keep this short because we collect very little.
Social Media Twist is operated by Namrata Arora. If anything here is unclear, email connect@smtwist.com.
This Privacy Policy in Short
Five Things to Know
- Reading SMTwist does not need an account, a login or a cookie banner.
- We collect your name and email only when you send them to us by email.
- We use that information to reply to you and for nothing else.
- Your personal data is never sold and there are no ads that track you.
- You can ask to see or delete your data at any time.
What We Collect and Why
When You Read a Guide
The hosting provider records standard server logs. They include your IP address, browser type, the address you visited and the time. These logs keep SMTwist running and help us spot attacks. They are never used to build a profile of you. The search box on SMTwist works in your browser. Your search words are not sent to us.
When You Send a Guest Post Pitch
Pitches arrive by email. We see your name, your email address, your pitch and links to two writing samples. The details are used to read your pitch and reply. If your guide is published, your name and bio appear on SMTwist with your permission. If we add a pitch form or a newsletter later, we will update this privacy policy first.
When You Email Us
Emails sent to connect@smtwist.com are stored in our email account so we can reply and keep track of corrections. We can quote a correction in a guide without your name unless you say otherwise.
Who Processes Your Data
A small number of outside services help operate SMTwist. They handle data only for us and only for this work. Every service sees only what it needs.
Web Hosting
Serves SMTwist and keeps server logs.
Email Provider
Stores messages sent to connect@smtwist.com.
Links on our author profiles take you to LinkedIn, which has its own privacy policy. There is no LinkedIn tracking on SMTwist.
Some of these services are based outside your country. They are bound by their own privacy terms and by the contracts we accept to use them.
Why We Use Your Data
You send us your details yourself, by email. We use them only to read your message and reply. If we ever need them for something else, we ask you first and tell you why. You can say no.
Cookies and Analytics
Social Media Twist does not set tracking or advertising cookies. Our hosting provider can set a technical cookie needed to serve SMTwist securely.
There is no analytics software on SMTwist right now. If a privacy friendly analytics tool is added later, this privacy policy will be updated before it goes live and will say what the tool collects.
Sponsored and Affiliate Links
Some guides carry links marked rel="sponsored". Clicking one takes you to another site. That site can set its own cookies. Our editorial policy explains how sponsored content is labelled.
How Long We Keep Your Data
Once the reason for holding your details ends, we delete them. We also delete them when you take back your consent.
Pitch Emails and Messages
Up to two years, so we can follow up on guides and corrections. Then we delete them.
Server Logs
Kept by our hosting provider for a limited period under its own policy.
Your Rights
Under this privacy policy and Indian law you can ask us to:
- tell you what personal data we hold about you and why
- correct it or complete it
- delete it
- stop sending you emails
- name another person who can use these rights for you if you die or cannot act
These rights come from the Digital Personal Data Protection Act, 2023 and we honour them already. Readers in the UK or the European Union have similar rights under the GDPR. Email connect@smtwist.com from the address you used with us and we act on your request within 30 days.
Take Back Your Consent
You can tell us to stop using your data at any time. Email connect@smtwist.com and say what to stop. Taking back consent is as easy as giving it. We then delete your data unless the law says we must keep it. What we did before you asked stays done.
Complaints and Questions
Start with us. Namrata Arora, the editor, handles privacy questions and complaints at connect@smtwist.com. Put "Privacy" in the subject line. We reply within 30 days. If we do not solve the problem, you can complain to the Data Protection Board of India.
Other Languages
You can ask for this privacy policy in Hindi or in any other language in the Eighth Schedule of the Constitution of India. Email us and we send it to you.
Security
Every SMTwist address loads over HTTPS. Access to the inbox is limited to SMTwist editor. Nobody from SMTwist will ever ask for your social media password, login code or payment details. If a breach ever touches your personal data, we tell you and the Data Protection Board of India as the law requires.
Children
SMTwist is written for adults who manage social media accounts. Personal data from anyone under 18 is not knowingly collected. We do not track anyone, build profiles or show targeted ads. If you think a child has sent us personal data, email us and we will delete it. A parent or guardian can email us on a child's behalf.
Changes to This Privacy Policy
Any change to how we collect or use data goes into this privacy policy along with a new date at the top. For a change that affects you directly, like adding analytics, a form or a newsletter, we also post a note on our change log.
Contact
Questions about this privacy policy go to connect@smtwist.com. Put "Privacy" in the subject line so we see it quickly. Our postal address is Social Media Twist, Pocket 3, Sector 12 Dwarka, Dwarka, Delhi 110078, India.
FAQ
Does Social Media Twist use cookies?
We do not set tracking or advertising cookies. Our hosting provider can set a small technical cookie to serve SMTwist securely. If we add analytics later, we will update this privacy policy first.
What happens to my email when I pitch a guest post?
Your pitch goes to our inbox at connect@smtwist.com. It is used only to reply to you. We never sell it or add it to a list without asking.
How do I ask Social Media Twist to delete my data?
Email connect@smtwist.com from the address you used with us and say what you want deleted. We reply within 30 days.
Do you collect data from children?
No. SMTwist is for adults who manage social media accounts and we do not knowingly collect anything from anyone under 18. If a child has sent us data, email us and we will delete it.
Does this privacy policy follow Indian law?
Yes. It follows the Digital Personal Data Protection Act, 2023 and its Rules. It also lists the rights that readers in the UK and the European Union have under the GDPR.
How do I take back my consent?
Email connect@smtwist.com and say what you want us to stop using. Taking back consent is as easy as giving it. We delete your data unless the law says we must keep it.
Who do I complain to about my data?
Start with Namrata Arora, the editor, at connect@smtwist.com with Privacy in the subject line. We reply within 30 days. If we do not solve it, you can complain to the Data Protection Board of India.